Your Order:
You may cancel your order (or any part of it) for any reason before delivery by contacting us, either by phone or email. You need not disclose the reason for return.
Delivered Items:
You may return your order to us providing the product is unused, as new and in resalable condition. Upon return you will receive a full refund of the price paid less relevant collection and re-stocking charges.
Damaged Goods:
On the rare occasion a product might be damaged in transit, in the event of that happening we will endeavour to replace or refund as appropriate in accordance with your legal rights.
All orders are inspected prior to dispatch but we request that you thoroughly inspect the products for any damages prior to signing for them. If you can see some of the delivery has arrived damaged, we ask you to sign for it as "damaged" on arrival. Unfortunately, breakages can happen and we will send out replacements as soon as we can, subject to below conditions:
-
Any breakage should be reported within 24 hours of delivery along with picture of broken slabs. To help us, we recommend that you open all products and check exactly how many individual slabs are broken, take photographs of the breakages, then contact our office.
Unfortunately, we are unable to collect damaged deliveries. Customers are advised to dispose of any damaged product once replacements have been organized.
